Cancellation & Refund
Transparency is our priority. At Ujwal International Tours, we ensure our travelers are well-informed about the policies regarding booking cancellations and money refunds.
Booking Cancellation
Cancellations must be requested via our official email or contact number. Since we specialize in Flight-Only travel, all cancellations are subject to the specific Airline's policy.
- Cancellations requested 72 hours before departure incur standard airline charges.
- Last-minute cancellations (within 24 hours) may result in "No-Show" status as per airline rules.
Refund Eligibility
Refunds are processed only for tickets that are "Refundable" as per the airline's fare type at the time of booking.
Important Note:
Service fees and convenience charges paid at the time of booking are non-refundable. Only the base fare and applicable taxes (as allowed by the airline) will be considered for a refund.
Refund Processing Time
Once a refund request is approved, the amount will be credited back to the original payment method used during the booking.
- Standard processing time: 7 to 14 working days.
- International flight refunds may take slightly longer depending on the banking partner.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Failure to carry valid travel documents (Passport/Visa).
- Rejection of Visa by the Embassy.
- Flight delays or cancellations caused by weather or airline technical issues (Subject to airline compensation policies).
Need Support?
If you need immediate assistance with a cancellation or want to check your refund status, please reach out to our dedicated support team.
Email: shashikanths234@gmail.com
Phone: +91 9901038015